Accessibility Statement — Gardeners Camden Town

This accessibility statement describes the commitment of Gardeners Camden Town and nearby Camden Town gardeners to provide an inclusive experience for everyone. We aim to meet the WCAG 2.1 AA standard across our digital and on-site information so that people with a wide range of abilities can learn about our gardening services and local community work. Our commitment covers content, navigation, assistive technologies, and communication methods.

We make adjustments to content presentation to support screen reader users and to ensure robust keyboard navigation across web interfaces and booking systems. This includes logical heading structure, alternative text for images, and clear, concise link text. In cases where our online materials do not yet meet expectations, we provide alternatives on request and continue to prioritise remediation to achieve full compliance.

Our accessibility planning includes routine audits and updates to maintain compliance for gardeners in Camden Town and surrounding areas. We test pages and documents against the WCAG 2.1 AA success criteria, and we evaluate compatibility with major screen readers, magnification tools, and voice input systems. Where necessary we add plain-language summaries and accessible formats for people who need them.

To support diverse reading and interaction needs, our digital content uses semantic HTML headings and lists. We provide clear navigation landmarks and skip links so keyboard users and assistive technologies can reach core sections quickly. The following list highlights key accessibility features we maintain:

• Keyboard-accessible menus and controls for scheduling visits with Camden Town gardeners
• Screen-reader support through ARIA roles and properly ordered content
• Contrast and scalable text to meet visual accessibility requirements

We recognise that community gardening often involves in-person activities. Our outreach materials for local gardeners and clients use inclusive language and provide multiple ways to obtain information, including printed summaries on request. We offer alternative formats such as large-print summaries and clear, plain-text versions for those who find them easier to use.

Our accessibility process includes regular user testing and review by people with lived experience of disability. We track issues and fixes using an internal remediation plan and prioritise items that affect essential tasks such as contacting our team, requesting visits from Camden gardeners, or accessing safety guidance for outdoor maintenance.

If you encounter an accessibility barrier or need content in a different format, please contact our accessibility team through the available public contact channels and request the format you need. We will acknowledge requests promptly and make every reasonable effort to provide the information in the requested accessible format. We do not publish personal contact details here to protect privacy but we respond to accessibility requests through our established public pathways.

For businesses, residents, and volunteers working with Camden Town gardeners, we encourage reporting any accessibility issues you find so we can improve. Our approach is collaborative: we listen to lived experience, document accessibility issues, and prioritise fixes that create the largest benefit. We also maintain training for staff and volunteers on producing accessible documents and inclusive spoken communication while on-site.

How we meet accessibility standards

Standards, testing and ongoing work

We follow a continuous improvement model that aligns with recognised accessibility practice and the WCAG 2.1 AA guidelines. Our measures include manual and automated testing, compatibility checks with major assistive technologies, and regular content reviews. Strong emphasis is placed on practical accessibility for gardening-related content, from safety instructions to scheduling and community notices. If you need help accessing information or want to discuss reasonable adjustments, we will work with you to find a suitable solution.